Last updated: July 20, 2026
At FoldScoot, we want customers to understand all return costs and conditions before purchasing. Please review this policy carefully.
This policy applies to eligible purchases made through https://foldscoot.com.
1. Return window
You must contact us within 14 calendar days after delivery to request a return.
To begin a return, email support@foldscoot.com and include:
- Your order number
- The reason for the return
- Photographs of the product
- Photographs of the packaging and shipping label
- A video showing the issue, where applicable
Products returned without prior authorization may not be accepted.
After a return is authorized, the product must be shipped within the timeframe stated in our return instructions.
2. Return authorization and shipping instructions
If your return is accepted, we will provide return authorization, the correct return address, and detailed packing and shipping instructions.
Receiving return authorization does not automatically mean that FoldScoot will pay the return shipping cost.
For non-defective or change-of-mind returns, the customer is responsible for arranging and paying for return shipping, as described below.
For confirmed defective, damaged, incorrect, or incomplete products, FoldScoot will provide a prepaid return label or reimburse reasonable return shipping costs where applicable.
Do not ship a mobility scooter or battery to an address shown on the original package without first receiving return instructions from us.
3. United States — non-defective returns
For United States returns caused by a change of mind, ordering the wrong product, product unsuitability, or another reason unrelated to a product defect or FoldScoot fulfillment error:
- The return request must be submitted within 14 calendar days after delivery.
- The customer is responsible for arranging and paying for return shipping.
- Original shipping charges, if any, are non-refundable.
- A 20% restocking fee will be deducted from the product price.
- The product must satisfy the return-condition requirements below.
- Any expedited shipping, remote-area surcharge, or other optional delivery charge is non-refundable.
The 20% restocking fee is calculated using the product price after discounts and before taxes and shipping charges.
4. United Kingdom — change-of-mind returns
Customers in the United Kingdom may have a statutory right to cancel an eligible online purchase within 14 calendar days after receiving the product.
To exercise this right, contact support@foldscoot.com within the applicable cancellation period.
For a valid United Kingdom change-of-mind return:
- The customer is responsible for the direct cost of returning the product.
- FoldScoot does not apply a fixed 20% restocking fee to a valid statutory cancellation.
- The customer must return the product within 14 calendar days after notifying us of the cancellation.
- FoldScoot will refund the product price and, where required by law, the cost of the least expensive standard delivery option offered at the time of purchase.
- Additional costs for expedited or optional delivery services are not refundable unless required by law.
Customers may inspect a product as reasonably necessary to determine its nature, characteristics, and operation.
If the product has been handled or used beyond what is reasonably necessary for inspection, or is returned damaged, incomplete, excessively used, or with missing accessories, FoldScoot may deduct up to 20% of the product price to reflect the actual reduction in value.
Any such deduction will be based on the documented condition of the returned product and will not affect rights that cannot legally be excluded.
5. Return-condition requirements
Unless the product is defective, damaged, incorrect, or otherwise protected by applicable law, returned products must be:
- Unused or limited to reasonable inspection
- Clean and free from dirt, stains, damage, odors, or excessive wear
- Returned with the original packaging where reasonably possible
- Returned with all accessories, keys, chargers, batteries, manuals, tools, gifts, and promotional items
- Safely packaged to prevent damage during return transportation
- Accompanied by the receipt or other proof of purchase
FoldScoot may reject a return or make a reasonable deduction where permitted by law if the returned product does not meet these requirements.
6. Damaged, defective, incorrect, or missing products
Please inspect your order promptly after delivery.
If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Reports made within 3 calendar days after delivery help us submit carrier claims and investigate the issue more efficiently.
Not reporting an issue within three days does not remove statutory rights that cannot legally be excluded.
Please provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs or video clearly showing the problem
- A description of the fault or missing item
After reviewing the evidence, FoldScoot may:
- Provide troubleshooting assistance
- Send missing accessories or replacement parts
- Arrange a repair
- Provide a replacement
- Arrange a return at our expense
- Issue a partial or full refund where appropriate
No restocking fee will be charged for a confirmed defective, damaged, incorrect, or incomplete product caused by FoldScoot or the shipping carrier.
7. Shipping damage
If possible, note visible package damage when accepting delivery and retain all packaging until the claim is resolved.
Do not discard the shipping carton, pallet, protective materials, or damaged components before contacting us.
FoldScoot may require photographs, video, carrier documentation, or an inspection to process a shipping-damage claim.
8. Batteries and restricted shipments
Mobility scooter batteries may be subject to special carrier and hazardous-material transportation requirements.
Do not return a battery without written shipping instructions from FoldScoot.
Opened or used standalone batteries are not eligible for a non-defective change-of-mind return where permitted by law. This restriction does not apply to a battery that is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer rights.
9. Non-returnable items
The following items may not be accepted for a non-defective return where permitted by law:
- Products returned outside the applicable return period
- Products showing substantial use, damage, contamination, or unauthorized modification
- Personalized or specially ordered products
- Opened or used standalone batteries
- Items marked “Final Sale” before purchase
- Gift cards
- Items missing essential components or serial-number labels
These restrictions do not exclude claims involving defective, damaged, incorrectly supplied, or misdescribed products, and do not limit rights that cannot legally be excluded.
10. Promotional items and free gifts
Any free gift, promotional accessory, or bundled item received with an order must be returned with the main product.
If a promotional item is missing, damaged, or retained by the customer, its advertised selling price or reasonable value may be deducted from the refund where permitted by law.
11. Order changes and cancellations
Contact support@foldscoot.com as soon as possible to request an order change or cancellation.
United States orders
A United States order cancelled before shipment may be subject to a 10% processing fee if order processing has already begun.
Once an order has shipped, it cannot be cancelled and must be handled as a return under this policy.
United Kingdom orders
No fixed cancellation fee will be charged where a United Kingdom customer validly exercises a statutory cancellation right.
Nothing in this section limits mandatory United Kingdom consumer rights.
12. Refused and undeliverable shipments
Refusing delivery because of a change of mind does not automatically qualify the order for a full refund.
For a non-defective shipment refused by a United States customer, the customer may be responsible for:
- Actual outbound shipping costs
- Return shipping costs
- The applicable 20% restocking fee
For United Kingdom consumers, deductions will only be made to the extent permitted by applicable law.
Additional carrier charges caused by an incorrect address, repeated missed delivery attempts, refusal to pay applicable import charges, or failure to cooperate with delivery may be deducted from the refund where legally permitted.
13. Exchanges
We accept exchanges for eligible products within the applicable 14-day return period.
Exchange requests must be authorized before the product is returned.
For non-defective exchanges:
- The customer is responsible for return shipping.
- United States exchanges may be subject to the 20% restocking fee.
- Any price difference and shipping charge for the replacement product must be paid before dispatch.
For confirmed defective, damaged, or incorrectly supplied products, FoldScoot will cover reasonable exchange shipping costs where applicable.
Product availability is not guaranteed. If the requested replacement is unavailable, we may issue a refund instead.
14. Inspection and refund calculation
Returned products will be inspected after delivery to the authorized return location.
The refund calculation may include, where applicable:
- The refundable product price
- A 20% United States restocking fee for non-defective returns
- Actual permitted deductions for diminished value
- Non-refundable optional shipping charges
- Missing accessory or promotional-item deductions
- Other charges clearly disclosed in this policy and permitted by law
We will notify you if the return is approved, partially approved, or rejected and explain any applicable deduction.
15. Refund processing
Approved refunds will be issued to the original payment method within 7 business days after the returned product is received and inspected, and no later than required by applicable law.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Shipping fees, restocking fees, and other permitted deductions will not be refunded.
If the original payment method is no longer available, contact us for assistance. We cannot issue a refund to an unrelated person or unauthorized account.
16. Chargebacks and payment disputes
Please contact support@foldscoot.com before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.
This request does not prevent you from exercising any legal right to dispute a payment.
17. Statutory rights
Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded under applicable consumer law.
If any provision of this policy conflicts with a mandatory consumer-protection requirement, the mandatory requirement will apply.
18. Contact information
To request a return, exchange, cancellation, or refund, contact:
HONG KONG XIAOJINGLING LIMITED
Trading as: FoldScoot
Email: support@foldscoot.com
Telephone: +1 702 289 2096
Business address: Room P11, Flat 2C, 2/F, Hung To Centre, 94–96 How Ming Street, Kwun Tong, Kowloon, Hong Kong
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Please do not return products to this business address unless our customer service team confirms it as the authorized return location.